This Privacy Policy applies to the website and online services operated by Service 4 U L.L.C (“Company”, “we”, “our”, “us”). The Company provides car care and automotive services including car wash, steam wash, diamond wash, oil change, AC gas refilling, vacuum cleaning, accessories, pickup and drop service, and other related services listed on the website from time to time (“Services”).
By accessing or using our website, submitting an inquiry, booking a service, sharing your information, or communicating with us through the website, WhatsApp, phone, email, social media, or any other channel, you agree to the collection and use of information in accordance with this Privacy Policy.
We respect your privacy and are committed to protecting the personal information of our customers and website users. This Privacy Policy explains how we collect, use, store, protect, and disclose your information.
This Privacy Policy applies only to the website and online platforms operated by Service 4 U L.L.C. It does not apply to third-party websites, platforms, or services that may be linked from our website.
1. Information We Collect
We may collect personal information from users when they visit or use our website, submit an inquiry form, book a car care service, contact us by phone, WhatsApp, email, social media, or website form, participate in offers or loyalty programs, use pickup and drop service, request quotations, make complaints, or contact customer support.
Personal information may include:
- Full name.
- Mobile number.
- Email address.
- Vehicle details, including vehicle type, model, plate number, and service history.
- Pickup and drop location, if required for the service.
- Payment-related information, where applicable.
- Booking details, service preferences, and customer instructions.
- Feedback, reviews, complaints, or communication records.
Non-personal technical information may include:
- IP address.
- Browser type and version.
- Device type.
- Pages visited.
- Time and date of visit.
- Website usage activity.
- General location information.
- Cookies and similar tracking data.
2. How We Use Your Information
We may use collected information to process service bookings and inquiries, confirm appointments, provide Services, contact customers regarding bookings, payments, service updates, complaints or feedback, improve our website and customer experience, manage loyalty benefits, verify customer information, handle disputes or refunds, and comply with legal, regulatory, accounting, or business requirements.
We may use website usage data to understand customer behavior, improve website performance, identify technical issues, and provide better services.
We do not sell customers’ personal information to third parties for bulk marketing or unauthorized promotional use.
3. Communication and Marketing
By submitting your contact details through our website or any other communication channel, you agree that Service 4 U L.L.C may contact you regarding booking confirmations, service updates, payment reminders, customer support, feedback requests, offers, promotions, discounts, and loyalty programs, where permitted.
Communication may be made through phone calls, SMS, WhatsApp, email, social media, or other available channels.
You may request to stop receiving promotional messages from us by contacting us directly or using any available unsubscribe or opt-out method. However, we may still contact you for service-related, booking-related, payment-related, or legal matters.
Suggested marketing checkbox for website forms: “I agree to receive promotional messages from Service 4 U L.L.C. I can opt out at any time.”
4. Information Sharing and Disclosure
Service 4 U L.L.C will not disclose, sell, rent, or trade your personal information to unauthorized third parties.
We may share your information only when necessary, including with employees, staff, drivers, technicians, or service teams to provide requested Services; payment service providers to process payments securely; IT, website, hosting, marketing, analytics, or communication service providers who support our business operations; legal, government, regulatory, or law enforcement authorities when required by law; and parties connected with any business transfer, restructuring, merger, or sale of company assets, where applicable.
Any third party receiving information from us is expected to use such information only for the required purpose and to protect it appropriately.
5. Protection of Information
We take reasonable technical, administrative, and physical measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
Access to customer information is limited to authorized employees, staff, and service providers who need the information to perform their duties.
However, no method of data transmission over the internet or electronic storage is 100% secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.
Users are also responsible for protecting their own information, especially when using shared devices, public computers, or public internet connections.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, remember user preferences, and improve website performance.
Cookies are small files stored on your device when you visit a website. You may choose to disable cookies through your browser settings, but some parts of the website may not function properly if cookies are disabled.
We may use website analytics or similar services to understand website performance and improve our marketing and customer experience.
Suggested cookie notice: “We use cookies to improve your website experience. By continuing to use this website, you agree to our Privacy Policy.”
7. Payment Information
If online payment is available through our website, payment may be processed through third-party payment gateways or payment service providers.
Service 4 U L.L.C does not store full card details unless specifically permitted and handled through secure payment systems.
Payment information is handled according to the terms, privacy policy, and security standards of the relevant payment provider.
We are not responsible for any error, delay, failure, or security issue caused by third-party payment providers, except where required by applicable law.
8. Vehicle and Service Information
When you book a service, we may collect vehicle-related information such as vehicle type, model, plate number, service history, vehicle condition, customer notes, and pickup or drop location.
This information is used to provide accurate service, manage bookings, maintain service records, process complaints, and improve customer experience.
Customers should not leave valuable items, personal belongings, confidential documents, cash, or sensitive materials inside the vehicle before handing it over for service or pickup.
9. Data Retention
We may keep personal information for as long as necessary to provide Services, maintain business records, handle customer support, comply with legal obligations, resolve disputes, and improve our operations.
We may retain booking history, invoices, payment records, customer communication, and service details for accounting, legal, and internal business purposes.
When personal information is no longer required, we may delete, anonymize, or securely store it in accordance with our internal policies and applicable law.
10. User Rights
Subject to applicable law, users may request access to the personal information we hold about them, correction of inaccurate or incomplete information, updates to contact details, deletion of certain personal information where applicable, and opt-out from promotional communications.
To make such a request, users may contact Service 4 U L.L.C using the contact details provided below. We may need to verify your identity before processing any request.
11. Children’s Privacy
Our website and Services are not intended for children under the age of 18 without the consent or supervision of a parent or legal guardian.
We do not knowingly collect personal information from children. If we become aware that such information has been collected without proper consent, we will take reasonable steps to delete it.
12. Third-Party Links
Our website may include links to third-party websites, social media pages, maps, payment platforms, or partner websites.
We are not responsible for the privacy practices, content, security, or policies of any third-party website or platform. Users are advised to read the privacy policy of any third-party website they visit.
13. Legal Disclosure
We may disclose personal information if required to do so by law, court order, government request, regulatory authority, or law enforcement agency.
We may also disclose information when we believe it is necessary to protect our legal rights, investigate fraud, prevent misuse of our Services, protect customer safety, or respond to legal claims.
14. Website Form Consent
For better transparency, website forms should include a clear consent statement before the user submits personal information.
Suggested wording: “By submitting this form, I agree to the Terms & Conditions and Privacy Policy of Service 4 U L.L.C.”
Where promotional messages are sent, a separate optional marketing consent checkbox is recommended.
15. Updates to This Privacy Policy
Service 4 U L.L.C reserves the right to update, modify, or amend this Privacy Policy at any time. Any changes will be posted on the website.
Continued use of the website or Services after the updated Privacy Policy is posted shall mean that you accept the updated policy.
16. Contact Information
For any questions, privacy requests, complaints, or concerns regarding this Privacy Policy, please contact us:
Service 4 U L.L.C
Nad Al Hamar, Dubai, United Arab Emirates
Phone: 04 330 4008 / 056 409 2228
Email: info@service4u.ae
Website: www.service4u.ae
Last Updated: 26 June 2026